How can we help?

We Love Soho is a community membership app for London's Soho (W1). You carry a digital membership card on your phone with member offers at restaurants, bars, cafés, shops, salons and services across Soho. Membership is free for people who live or work in Soho; visitors can buy a Visitor Pass.

Browse what's on near you, then show your card at the counter to claim the offer. No paper vouchers, no printouts.

Download We Love Soho from the App Store or Google Play, or go to welovesoho.co.uk/join. Then:

• Enter your email and create a password, or choose "Sign in with email code" for a passwordless one-time code.
• Confirm your email with the 6-digit code we send you.
• Pick your membership plan (you can start free).

You can join as a resident, a regular visitor, a Visitor-pass holder, a business owner, or as Soho staff.

Yes. Resident and Staff memberships are free to join, so anyone who lives or works in Soho can browse promotions and carry a membership card at no cost. Businesses can start on a free plan too. Visitor passes and paid business plans have their own options: see Memberships.

We Love Soho is available on iPhone (App Store) and Android (Google Play) in the UK. You can also sign up and manage your account on the web at welovesoho.co.uk.

The offers are at businesses in Soho, W1, so you redeem them in Soho. But you can browse offers, plan ahead and manage your account from anywhere. When you're on the ground, the app sorts offers by what's closest and open now.

We Love Soho is built around the people of the community, so you choose the membership that fits you:

• Resident: for people who live in or around Soho. See resident membership.
• Staff: for people who work at a Soho venue. See staff membership.
• Business: for Soho venues that want to publish offers. See business membership.
• Visitor: a pass for the length of your stay in London. See the Visitor pass.

Each page shows the current, up-to-date options and any pricing for that membership.

Pick based on your relationship to the community: choose Resident if you live in or near Soho, Staff if you work at a Soho venue, Business if you run one, or a Visitor pass if you're here for a while. Residents and staff join free, and businesses can start free too: see each membership's page for current details.

Resident and staff memberships are free to join, and businesses can start on a free plan too. Visitor passes and paid business plans have their own options, and pricing can change, so we keep it in one place. The current details for each are on their membership page: Residents, Staff, Visitors and Businesses.

Any paid membership (a Visitor pass or a business membership) is billed securely on the web at welovesoho.co.uk/account, not inside the app. This keeps things simple and means no app-store commission is added. Your card details are handled by our payment provider; we never see or store them.

Manage everything at welovesoho.co.uk/account/subscription: change your membership or cancel any time. Cancelling stops future payments; you keep your benefits until the end of the current period. Visitors can simply cancel their pass on the web when they leave.

All your invoices and billing history are at welovesoho.co.uk/account/invoices. You can also open "Billing and invoices" from the Me tab in the app.

If a renewal payment doesn't go through, we'll email you and retry over a short window so a temporary card issue doesn't interrupt your membership. Update your payment details any time at welovesoho.co.uk/account.

• Discover a live feed of member offers from Soho venues, sorted by what's closest and open now.
• Switch between list and map views to see offers as cards or as pins across Soho.
• Filter by category (Food & Drink, Shopping, Health & Wellness, Services and more), and search offers or places.
• Save offers you want to come back to, and carry your membership card for redemption.
• Manage your profile: your membership, saved venues, and recent activity in one place.

Type in the search bar and the list (or the map pins) filters live to matching offers and places, by offer title, business name or category. Combine search with the category and time filters to narrow things down.

Location lets the app show offers near you and place them on the map, sorted by distance and by what's open now. It's used only while you're using the app, and you can browse without it: search and filters still work. You can change the permission any time in your device settings.

Yes. Tap the map view to see live offer pins across Soho, with the same search, category and time filters as the list. Tap a pin to preview the offer, then open it for full details.

Open the offer and tap Redeem now, then show your membership card to a member of staff at the counter. Your card carries a scan-to-verify QR code, so redemption is quick and there's nothing to print. Each offer page lists exactly what you get and any conditions.

Your card lives in the Wallet tab. It shows your name, membership status and a QR code that staff scan to verify you. You can save offers there too, and see your recent redemptions.

Terms are set by each business and shown on the offer, for example valid days/times, one-per-member, or member-only. Always check the "How it works" and validity details on the offer before you redeem.

The app itself has no age gate: it's a directory of local offers. Where an offer involves age-restricted goods or services (such as alcohol), the participating venue applies and enforces its own restrictions at the point of redemption, in line with the law.

Offers are created and managed by the businesses themselves, so details can change. If something looks off, pull to refresh, and if it persists, let us know at hello@welovesoho.co.uk and we'll follow up with the venue.

A Visitor pass covers you for the length of your stay. Activate it when you arrive, use offers across Soho while you're here, and cancel it on the web when you leave. Passes are set up and managed at welovesoho.co.uk/account.

Visitors carry a membership card and can discover and redeem member offers across Soho just like residents. Some offers may be targeted to specific member types, and the offer will say if so.

If you run a business in Soho, sign up at welovesoho.co.uk and choose the Business path. See plans and pricing on the Businesses page.

• Create and manage offers in a couple of taps.
• Scan member cards at the counter to redeem.
• See analytics on redemptions and who's coming back.
• Manage staff and your business profile.

You manage everything from the Business area in the app, or on the web.

There's a free option to get started, plus paid business memberships for more reach and features. Because pricing can change, we keep the current options in one place: see the Businesses page, and set up billing on the web at welovesoho.co.uk.

Choose "Staff" when you sign up at welovesoho.co.uk/join. You may be asked for your venue's business code, or you can use an invite from the owner. Staff at one venue are customers at the next, and that's the whole idea. More on the Staff page.

We collect your account details (like your email and name) and, with your permission, your location so we can show offers near you. We never sell your data, and it's encrypted in transit. Full detail is in our Privacy Policy.

Marketing emails, including our weekly newsletter, are strictly opt-in. When you tick the box at sign-up we send a confirmation email first (double opt-in), and you're only subscribed once you confirm. You can unsubscribe from any email with one tap, or manage preferences in your account.

You can request deletion of your account and personal data at any time. Manage this from your account tools at welovesoho.co.uk/account, or email hello@welovesoho.co.uk and we'll take care of it.

Tap "Forgot password?" on the sign-in screen, or go to welovesoho.co.uk/forgot-password. We'll email you a reset link. You can also sign in with a one-time email code instead of a password.

Check your spam/junk folder and confirm you entered the right address. On the verification screen you can tap Resend to get a fresh code. Still stuck? Email hello@welovesoho.co.uk.

Yes. Sign in with the same email on any device (iPhone, Android, or the web) and your membership, card and saved offers follow you.

Email hello@welovesoho.co.uk and a real person will help. For account and billing, head to welovesoho.co.uk/account. For press, it's press@welovesoho.co.uk.